Payment options
At present, Drosselmeyer accepts VISA, Mastercard, and American Express. When you pay with a credit card, the payment is handled by our payment partners Stripe to guarantee secure payments. This is how it works:

Choose your credit card type i.e. (Visa, Mastercard or American Express), state your card numbers and validation date. A control is carried out to make sure that your data is correct and that there is money on your account.
The money is being transferred to Drosselmeyer. As soon as Drosselmeyer receives the information that the payment is completed the goods are sent to the customer.

Warranty
Warranty is according to consumer laws in the country where the product has been purchased. Please note the warranty does not cover the normal wear and aging of the product. The warranty does not cover any damage on any part of the product resulting from abnormal use, lack of care, negligence, accidents, incorrect use of the product and nonobservance of the directions provided by Drosselmeyer. Please save the printed order confirmation. This order confirmation is your warranty. For all other inquiries concerning shipment, returns, etc, please contact us.

Drosselmeyer Policy for processing personal data – GDPR

This policy includes Drosselmeyer Design Group Contact information for information or complaints are: Drosselmeyer Design Group, Ryssviksvägen 2B, 131 36 Nacka, Sweden. Contact person Erik von Schoultz Telephone: +46 70 959 62 46

This policy covers Drosselmeyer Design Group Contact Information. Drosselmeyer protects your personal privacy and strives to always protect your personal information in the best possible way.

Drosselmeyer will process the personal data such as names and addresses that we register for you in order to provide you with the information and services you requested, as well as for the follow up of sales/product development. We will also use the data to promote Drosselmeyer. We do not store personal data for longer than we need or need for legal reasons.

The number of people who have access to the data is limited and the information is not disclosed to any organization other than when they are to perform services for Drosselmeyer Design Group, and in that case when a special agreement on confidentiality is signed.

You, according to GDPR, have the right to be informed once a calendar year of the personal data processed by you regardless of how they were collected. If you want such information, please submit a written request to us. The request must be submitted by registered mail by email and cannot be sent by e-mail. You are entitled to withdraw a given consent on the processing of personal data at any time and if your personal data is processed in violation of the Personal Data Act, you are entitled to request that the personal information be corrected, blocked or deleted.

Cookies
This site uses cookies. Cookies are small text files stored on the visitor’s computer and are possible to use to track what the visitor does on the Site.

Drosselmeyer uses cookies to improve certain features of the user and to measure the number of unique visits to the site and the number of times that individual pages are visited.

If you do not accept cookies, you can turn off cookies in your browser’s security settings. You can also set up the browser so that you get a query every time the site tries to place a cookie on your computer. Through the browser, previously stored cookies can also be deleted, see the browser’s help pages for more information.

Drosselmeyer may disclose your personal information to third parties e.g. freight forwarders of our products

Returns

You have the right to return undamaged and unused products. Notification about this shall be done immediately upon reception of the product or the latest 14 days after the reception. The notification shall be done to info@Drosselmeyer.com or through a standard mail.

The message shall contain the following information: a) order number b) payment confirmation c) title of the product you wish to return. The returned product shall be in an unused and undamaged state in its original package. Once the return is granted you will receive a Return order number that must be marked on the parcel. If we don’t find the return number this may cause your refund to be delayed. Return the product together with a printed copy of the payment confirmation together with the return order number. State the cause of the return on the backside of the payment confirmation.

Drosselmeyer guarantees that the products you have ordered are free from errors at the time of delivery. If you should receive a defect or wrongly supplied product, contact info@drosselmeyer.se delay or at the latest within 14 days after the reception. Return the product in the state that it was received followed by a damage or error report. The returned product shall be in an unused and undamaged state in its original package. Return the product together with the payment confirmation and return order number. State the cause of the return on the backside of the payment confirmation. Important you must contact info@drosselmeyer.se  before you return wrongly supplied or damaged products to get the return request approved, receive the return order number and get the return postage paid. The responsibility for errors in ordered products is limited to the terms now stated.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us atinfo@drosselmeyer.se.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@drosselmeyer.se and send your item to Drosselmeyer Design Group, Ryssviksvägen 2B, 131 36 Nacka, Sweden.


Shipping
To return your product, you should mail your product to Drosselmeyer Design Group, Ryssviksvägen 2B, 131 36 Nacka, Sweden.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.