You have the right to return undamaged and unused products. Notification about this shall be done immediately upon reception of the product or the latest 14 days after the reception. The notification shall be done to info@Drosselmeyer.com or through a standard mail.
The message shall contain the following information: a) order number b) payment confirmation c) title of the product you wish to return. The returned product shall be in an unused and undamaged state in its original package. Once the return is granted you will receive a Return order number that must be marked on the parcel. If we don’t find the return number this may cause your refund to be delayed. Return the product together with a printed copy of the payment confirmation together with the return order number. State the cause of the return on the backside of the payment confirmation.
Drosselmeyer guarantees that the products you have ordered are free from errors at the time of delivery. If you should receive a defect or wrongly supplied product, contact firstname.lastname@example.org delay or at the latest within 14 days after the reception. Return the product in the state that it was received followed by a damage or error report. The returned product shall be in an unused and undamaged state in its original package. Return the product together with the payment confirmation and return order number. State the cause of the return on the backside of the payment confirmation. Important you must contact email@example.com before you return wrongly supplied or damaged products to get the return request approved, receive the return order number and get the return postage paid. The responsibility for errors in ordered products is limited to the terms now stated.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to Drosselmeyer Design Group, Ryssviksvägen 2B, 131 36 Nacka, Sweden.
To return your product, you should mail your product to Drosselmeyer Design Group, Ryssviksvägen 2B, 131 36 Nacka, Sweden.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.